Delivery Information
Tiny Home Florals offers both pick up and delivery options throughout Metro Vancouver, 6 days a week (closed on Sundays). For delivery options, we recommend making sure the recipient is in town before ordering to make sure your order will be successfully delivered and enjoyed!
Delivery Rates
Free – Pick up at Waterfront Station or Lonsdale Quay Station
+$15 – North, Central, East, and West Vancouver
+$20 – West-side Vancouver and Burnaby
+$35 – Richmond, New Westminster, Surrey, and Coquitlam
Deliveries are done between the hours of 11:00am – 6:00pm and timing depends on traffic and our third party courier partners’ routing system.
Please note, these rates apply for standard flower deliveries. Delivery rates and policies for weddings and events will vary.
Delivery FAQs
Delivery Windows
We facilitate deliveries through our team or third party courier services. We will make every attempt to ensure your order arrives within the recipient’s chosen delivery window. However, due to unforeseeable circumstances (like traffic delays, weather, etc.) we cannot guarantee your order will be delivered within that window. No refunds will be given for orders delivered outside of the desired delivery window.
If every reasonable attempt is made to fulfill delivery and the recipient is unable to accept a delivery, your order will be available for pick up within 24 hours of the attempted delivery from our studio location (North Vancouver, 10:00am – 6:00pm). Re-delivery can be arranged for an extra charge.
Date Changes / Cancellation
If you have placed an order and realized that the recipient is out of town for the delivery date, please reach out to our team 72 hours (3 days) before the scheduled delivery to move your delivery date.
Cancellations made less than 72 hours of scheduled deliveries will not be refunded.
Failed Delivery / Incorrect Address Information
In the event the recipient is not home and there is a safe place to leave the arrangement, the delivery driver may do so and will make every attempt to communicate the location of the delivery with the recipient. If we are unable to reach the recipient and unable to delivery your order successfully, we will contact you to discuss next steps.
Please note, there may be additional charges for multiple delivery attempts. We are not able to refund orders that are unable to be delivered due to the recipient not being available or incorrect address information provided.
Privacy and Refused Deliveries
For safety reasons, we reserve the right to inform the recipient of the identity of the sender if asked. In the event that the recipient refuses a delivery for whatever reason, no refund will be given.
We value your privacy and assure you that contact details are only used for delivery-related communication and are not shared with third parties.
We appreciate your understanding and cooperation with our delivery policy to ensure your orders are delivered seamlessly. Should you have any questions or concerns, please reach out to us at tinyhomeflorals@gmail.com.
Tiny Home Florals reserves the right to modify the delivery policy at any given time